Compliments, Concerns, and Feedback

We are a group of dedicated, caring professionals who work with the sickest patients in the hospital. We strive to give the best care to every patient we meet.

Sadly, around one in five patients will die despite the best care and treatments. Even those that survive can have a tough time during their stay and afterwards. Family and friends can also find this time very challenging despite the support that we try to give them.

We would like to hear your views on the service that we provide. You may want to tell us about things that went well, thank someone who made a difference or tell us what we could have done better.

For compliments please let us know here.

For concerns, sometimes a bereavement follow-up will help you better understand why your loved one died. This can be arranged here.

Else for direct complaints please let us know here.

If your family member was recently admitted into an Intensive Care Unit, we understand that this was probably a very difficult time for you and your family. Based on your recent experience, you likely have a unique set of opinions and views on the service the ICU provided. The Family Satisfaction in the Intensive Care Unit questionnaire (FS-ICU) is the most widely validated tool to measure family members’ experience in the ICU. Your feedback on your satisfaction with care and decision-making is highly valued, and the FS-ICU gives you the opportunity to express what our ICU did well, and what we can do to make our service better. It will also be used to improve care as part of service evaluations and publications. We will shortly be trailing the FS-ICU survey by contacting the family member who was the main contact during your relative or friends admission. You may be sent a text message with a link to the survey approximately 3 weeks after critical care discharge or bereavement, alternatively QR codes will be visible in visitor areas. For those who would like an alternative method of responding we will provide this on request via Gaynor.Mathieu@wales.nhs.uk or 029 2074 3084. 

The survey is still in development, but if you would like to give feedback it can be accessed here Family Survey - ICU.

For people seeking a second opinion on patients cared for elsewhere please let us know on Cavcriticalcare.Admin@wales.nhs.uk.