CORONAVIRUS NEWS: Please click here to read our latest COVID-19 advice for our staff, patients and their relatives.

Compliments & concerns

We are a group of dedicated, caring professionals who work with the sickest patients in the hospital. We strive to give the best care to every patient we meet.

Sadly, around one in five patients will die despite the best care and treatments. Even those that survive can have a tough time during their stay and afterwards. Family and friends can also find this time very challenging despite the support that we try to give them.

We would like to hear your views on the service that we provide. You may want to tell us about things that went well, thank someone who made a difference or tell us what we could have done better.

For compliments please let us know here.

For concerns, sometimes a bereavement follow-up will help you better understand why your loved one died. This can be arranged here.

Else for direct complaints please let us know here.

For people seeking a second opinion on patients cared for elsewhere please let us know on Cavcriticalcare.Admin@wales.nhs.uk.

Opening Hours


Mon – Thurs – Currently closed to visitors
Friday – Currently closed to visitors
Weekend – Currently closed to visitors